Position Objective

Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions in a call center environment by performing the following duties.

Essential Job Functions:

• Answers inbound calls and provides resolution to questions and concerns in a timely and professional manner.
• Directs callers to appropriate department or personnel based on needs.
• Educates clients regarding the benefits of products and services and cross-sells said products and services.
• Answers questions and concerns completely during initial call.
• Demonstrates the ability to fully explain products and services to clients and staff.
• Responds to and logs requests for technical assistance in person, via phone, and electronically.
• Diagnoses and resolves basic technical hardware and software issues.
• Performs basic troubleshooting for ID/PRN locations.
• Performs diagnostics on darh sites and determines next action.
• Technicians are responsible for setting up their own telco tech dispatches after approval is given.
• Technicians are responsible for making sure all paper work is handed in e.g. time audits, work orders, equipment requests.
• Redirects unanswered problems to appropriate resource.
• Identifies and escalates situations requiring urgent attention.
• Tracks and routes problems and requests, and documents resolutions.
• Stays current with system information, changes, and updates.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); and 1 year related experience and/or training; or equivalent combination of education and experience.

Language Ability:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates and Licenses:

• A+ Certification
• Valid Driver's License

Special Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include ability to adjust focus.

Qualified candidates should email resumes to HR@turnkeyweb.net

Position Objective

The field service technician will run service calls (i.e. printers, PCs, etc.) in the Syracuse, NY, area.

Essential Job Functions:

• Able to troubleshoot devices quickly and accurately
• Ability to identify and research possible causes of problems encountered to reduce future failures as well as recommend solutions.
• Efficiently repair or replace devices on-site.
• Ability to use manuals, technical reference materials and technical support facilities to implement a repair.
• Able to document failures to provide analysis of problems, cause and repair.
• Perform preventative maintenance.

Qualifications:

• Possess a Technical School Diploma or equivalent, Associates in Electronics or Microsoft certification or Computer science Degree.
• Possess at least 1 to 2 years experience as a service technician.
• A-plus certification, knowledge of computer repair.
• Be able to manage a service area as well as their inventories.
• Must have organizational, technical and people skills.
• Must be able to troubleshoot hardware problems and resolve customer requests for service.
• Ability to deal with customers in a positive manner.
• Able to maintain a friendly and professional attitude when dealing with any customer issues either by phone or while onsite.

Special Working Conditions:

• May have extensive traveling, over 50 miles to a call
• Technicians will be on call 24/7
• Should be able to lift a minimum of 50 lbs.
• Possess a car and valid driver's license

Qualified candidates should email resumes to HR@turnkeyweb.net

Position Responsibilities:

• Position requires a hybrid designer with both artistic and technical skills.
• Produce professional and effective web graphics, navigational systems, and dynamic HTML with consistency in look and feel.
• Ability to turn client requests into visual concepts.
• Introduce innovative site design with measurable results ( increase site productivity, traffic to specific/desired areas, positive user experiences and business results.)
• Web development work includes regular site updates, usability reviews, promotion and graphic development, traffic reporting and design/layout maintenance.
• Design and produce online marketing campaigns efforts (e.g. newsletters, banners etc).
• Create and maintain good relationships with clients.

Qualifications:

• Web design experience (HTML, CSS, JavaScript).
• Possess exceptional design and layout skills for web
• Ability to handle multiple projects with good time management.
• Must show initiative, be reliable, able to take responsibility, and manage your own time..
• Must be organized, self-motivated and able to manage multiple projects simultaneously.
• Excellent interpersonal, communication and organizational skills.
• Proactive: ability to work supportively with others and work independently.
• Broad understanding of web and browser-compatibility issues.
• Understand information architecture for the web and be able to assist in developing navigation flows for websites, create flowcharts, and be an integral part of the initial planning phases of new websites.
• Experience using Dreamweaver and the Adobe Creative Suite.

Experience:

• Understand information architecture for the web and be able to assist in developing navigation flows for websites, create flowcharts, and be an integral part of the initial planning phases of new websites.
• Applicants should be prepared to demonstrate previous work samples

Qualified candidates should email resumes to HR@turnkeyweb.net

Position Responsibilities:

• Writes new medium sized program/objects of medium complexity from detailed specifications.
• Provides on-call support and problem resolution for simple to moderate system problems. At times is required to cover varying shifts.
• Provides estimates for projects.
• Writes detailed program specifications for small, straight-forward programs/objects either for use by the incumbent or by other team members.
• Maintains and modifies routine programs; makes approved changes by amending flow diagrams, developing detailed programming logic, and coding changes adhering to established guidelines and standards.
• Maintains proficiency in the technologies used by the team to support assigned software applications.
• Evaluates simple interrelationships between programs, e.g.; whether a contemplated change in one part of a program would cause unwanted results in a related part.
• Develops program and system documentation according to established standards.
• Demonstrates excellent interpersonal skills and promotes, maintains, and encourages a close working relationship and a team effort with all members of IT and business partners.
• Can interface with the user community concerning their needs without supervision by senior staff.
• Designs and codes screen layouts, graphical user interfaces, printed outputs, and interfaces with other systems.
• Analyzes code to find causes of errors and revises programs.
• Provides technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs.

Qualifications:

• Bachelor’s degree (or equivalent experience or training).
• 1 - 3 years experience developing and/or maintaining software.
• Understanding of retail environment is helpful.
• Excellent oral and written communication skills.
• Demonstrated experience troubleshooting systems problems
• Experience with the following: SQL server development, VB6, VB.net, ASP, ADO, Crystal Reports, VS6 and VS.net

Qualified candidates should email resumes to HR@turnkeyweb.net

Overview:

Administrative Assistant for a small but fast paced office environment. Looking for a self-starter who is capable of functioning in a broad range of administrative support functions. Individual must have strong communication, organization and computer skills. Responsibilities will include telephone support, and internet research. Proficiency in Word, Excel and QuickBooks a must.

Essential Job Functions:

• Answering 3 line phone system.
• Tracking orders and following up with customer orders.
• Assisting in invoicing.
• Ordering supplies.
• Filing UPS claims.
• Special projects when required.

Position Requirements

• Available to work 8:30 am to 5:30 pm.
• Excellent attendance and punctuality.
• Team player with the ability to work with little or no supervision.
• Proficient computer skills to include Microsoft Outlook, Word and Excel.
• Ability to work in a fast paced environment while maintaining a positive calm composure.
• Highly organized and detail oriented.
• Prioritize tasks to ensure efficient and timely completion.
• Excellent use of English language including grammar, oral and written communications.

Qualified candidates should email resumes to HR@turnkeyweb.net

Position Responsibilities:

• Prepares daily sales reports in MS Excel from various MS Access databases.
• Reviews and closes work orders.
• Participate in annual physical inventory.
• Performs other duties as assigned.

Qualifications:

• Strong reconciliation skills.
• Strong accounting and analytical skills.
• Working knowledge of PC applications and 10 key calculator.
• Strong organizational skills.
• Ability to work and think independently and develop solutions.
• Ability to establish sound working relationships in a team environment.
• Expert MS Access and Excel skills.
• Degree in Accounting preferred.
• Knowledge of QuickBooks accounting software a plus.

Qualified candidates should email resumes to HR@turnkeyweb.net

Position Responsibilities:

• Phone Systems (cellular & digital lines).
• Incoming calls and voice mails.
• All peripherals.
• Dispatch Tech Support.
• Provide work order information for techs.
• Provide driving directions for field techs.
• Track company technician and equipment.
• Provide time check-in.
• Collect work-orders and write-ups from techs.
• Maintain work order database.
• Maintain vendor and client listings.
• Maintain copy/fax center supplies.
• Research estimates to support sales, preparation for techs and business travel then track expenses.
• Receive incoming packages and track outgoing packages.
• Monitor lock up.
• Update inventory file and other filing tasks.
• Must have the ability to multi-task within a small office environment. Must be self managed with good written and verbal communication skills for customer service and providing direct assistance to the technical and sales reps of the company.

Qualifications:

• Degree or Certification and/or equivalent work experience.
• Excellent organizational skills.
• Strong computer skills.
• Knowledge of MS Office and QuickBooks helpful.
• Must be reliable and have a positive attitude.

Qualified candidates should email resumes to HR@turnkeyweb.net